How much does shipping cost?

Shipping is charged at a flat rate of $10 for standard deliveries and $15 for express deliveries within Australia.

All orders over $150 receive free regular shipping.


How long will shipping take?

Items will be shipped within 3 business days of placing your order. Order will be shipped from Perth, Western Australia. 

For standard deliveries, please allow up to 7 business days for your order to arrive and 2 business days for express deliveries.

If you haven't received your order within 10 business days please contact us at


What about international shipping?

We are happy to provide you with a quote for shipping outside of Australia. Please email us with your order and address and we'll be in touch!


Free local pick up

If you live in Perth and would like to pick up your item you can do so either from Northbridge (near the Brisbane Hotel) or in Bull Creek (off South Street). Just choose local pick up and we will be in touch to organise the best location and pick up time.



At The Urban Bento we want you to be happy with your purchases. We will happily exchange or refund your purchase if there is a fault with any of our products.


If you change your mind please contact us within 5 business days from when you receive your delivery. Exchanges are only given if the item is unused with all packaging still intact. The return postage and re-delivery cost is the responsibility of the customer. Unfortunately there is no refund or exchange for sale items.